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COMPLAINTS AND RETURNS

RETURNS

Dear Customers,

We encourage you to fill in the return form via our online system: www.wsparcie.neno.pl. Thanks to this, you will be able to follow the status of the proceedings and stay in touch with us.

To make a return, you need to register the application at www.wsparcie.neno.pl, and then expect a return message containing all the information necessary to consider the application, including the shipment of the goods.

You can also print and fill out the form below in the paper version, and then attach it to the returned goods. If you fill out a paper form, the parcel should be sent to the following address: KGK Trend sp. z o.o., Osiedle Centrum A 2, 31-923 Kraków.

Remember that we do not accept COD parcels.

The return form is available here.

COMPLAINTS

Dear Customers,

We encourage you to fill in the complaint form via our online system: www.wsparcie.neno.pl. This will allow you to track the status of the proceedings, constant contact with the service, and in the case of products specified in the regulations, it will allow you to take advantage of the door-to-door guarantee. As part of this service, we will organize and cover the costs of return transport.

To make a complaint, you need to register the application on the website: www.wsparcie.neno.pl, and then expect a return message containing all information necessary to process the application, including shipment of the goods.

You can also print and fill out the form below in the paper version, and then attach it to the returned goods. If you fill out a paper form, the parcel should be sent to the following address: KGK Trend sp.z o.o., Osiedle Centrum A 2, 31-923 Kraków.

Remember that we do not accept COD shipments.

The complaint form is available here.